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Vendor Expertise
Independent Consultancy:
Centech Solutions is an independent consulting firm. We do not enter into affiliations, alliances or partnerships with third party vendors or suppliers of hardware, software, telecommunications providers or outsourcing services. We do not receive compensation for referrals or product sales from any vendor, which preserves our ability to provide truly independent consulting recommendations and advice.
Vendor Expertise:
Centech does have significant experience with most contact center suppliers, including the following companies, products and services.
Telecommunications:
- Avaya (including Voice over IP)
- NorTel
- Siemens
- Cisco (VoIP)
- 3Com (VoIP)
- InterTel (VoIP)
- Genesys
- Conversant
- Edify
- Bright
- AT&T
- MCI
- Sprint
Workforce Management:
- Aspect/TCS
- IEX
- Blue Pumpkin
- Witness
- eTalk
CRM Software:
- PeopleSoft
- Siebel
- Oracle
- Remedy
- E.piphany
Outsourcing:
- Convergys
- TeleTech
- West
- TeleSpectrum
- PRC
- Technion
- Access Worldwide Communications, Inc.
- Teleperformance Group USA
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