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Recent Engagements
Manufacturing Firm:Customer Service Training, Telecommunications Routing and ACD Design, Outsourced Technical Support services for one of Inc. Magazine's fastest growing new companies. Community Banks (2): New Call Center Development including Strategic Planning, Call Forecasting and Scheduling, Contact Center Design, Voice over IP (VoIP) ACD selection and Design, Job Descriptions and Organization Design, Call Center Training. Regional Bank: Telephone System Support. Web Portal and ISP: Customer Satisfaction Measurement Consulting for one of the largest and most successful Web portal, ISP and email providers in the world. Large Telecommunications Firm: Vendor performance management consulting, contact center assessment tool development. |
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